Underage Protection
Protecting minors is a core priority at ctrlmhealth.com. We take this responsibility seriously and apply several layers of security to prevent access by underage users:
- Compliance with Local Laws – We strictly follow local regulations regarding age restrictions and gambling, using reliable age verification to allow access only to adults.
- Preventive Policies – Our internal procedures are designed to block underage access through identity verification and advanced detection software.
- Specialised Monitoring Team – A dedicated team monitors activity on our platform to identify any signs of access by underage individuals.
Adult users also benefit from self-exclusion tools, deposit limits, and temporary suspension options, which help protect them from problem gambling and restrict access for minors.
Addressing Gambling Issues
Our team uses proven methods to help users who experience gambling-related difficulties. We offer several self-help tools, such as:
- Game and transaction history overviews
- Self-exclusion options
- Account suspension features for those who need a break
We also provide direct assistance through trained support agents, who are available 24/7. Players can access professional help from trusted organisations, including GamCare and support groups for addiction.
For added protection, ctrlmhealth.com performs detailed age and identity checks to detect suspicious behaviour and maintain legal compliance.
Preventing Gambling Harm
Our strategy is based on minimising the risk of gambling addiction through the following principles:
- Legal Compliance – ctrlmhealth.com operates with valid gambling licences and adheres to all relevant laws
- Continuous Player Monitoring – We use behavioural analytics to identify problematic patterns and risk signals
- Educational Resources – Our platform offers access to reliable information and expert advice on responsible gambling
- Safe Environment Design – We focus on creating a secure interface, transaction limits, and anti-fraud measures
Self-Control and Betting Limits
Self-regulation is a key element of responsible gambling. Users can set daily, weekly, and monthly limits for bets, deposits, and losses. Increases in limits only take effect after a delay period.
All betting activities are subject to identity and age verification, which includes document checks and location validation. These steps support safety and legal standards.
Signs of Gambling Addiction
Gambling problems can appear as repeated or risky behaviour. Key warning signs include:
- Frequent gambling sessions
- Wagering beyond financial limits
- Obsessive thoughts about gambling
- Using gambling to escape real-life stress
- Hiding gambling habits from friends or family
Recognising these signs should motivate individuals to seek help from professional support organisations.
Player Security
We protect users through multiple safeguards:
- Secure Payment Methods – Including bank transfers, cards, and e-wallets
- Privacy Policy – Clearly defining how personal data is collected and stored
- Responsible Gaming Tools – Features that help players manage their habits
- Age Verification – Mandatory document submission to verify legal age
- Certified Game Providers – Only verified providers with fair play systems
We remain committed to maintaining high ethical and operational standards.
Safe Betting Recommendations
For responsible gambling, we suggest the following:
- Set and stick to a budget – Bet only what you can afford to lose
- Define your betting limits – Know when to stop
- Avoid chasing losses – Do not try to win back previous losses
- Treat gambling as entertainment – Not a source of income or strategy
- Stay sober while betting – Avoid gambling under the influence of alcohol or drugs
If you or someone you know is struggling with gambling addiction, contact a qualified support organisation.